Complaints procedure

If you have any issues or concerns regarding your child, the school or the education provided, please discuss the matter in the first instance with your child's class teacher at the earliest opportunity by making an appointment through the school office.

 If you feel that your concerns have not been addressed through discussion with the class teacher, or that the issue is of a sufficiently serious nature, please make an appointment to discuss it with the Headteacher through the school office.

 If you feel that the issue has not been resolved satisfactorily and wish to make a formal complaint please write to Mrs Freda Wimble or Mrs Kate Cooper, Joint Chair of Governors via email to clerk@heeneprimary.co.uk

 If the matter is still unresolved the next stage of the procedure is a referral to the Department for Education.

 For further information regarding the Complaints Procedures please refer to the Local Authority Model Procedures and Policy attached.